The Do’s and Don’ts of Facebook Live Streaming

From big brands to your friend’s grandmother, everyone is streaming on Facebook. Why? Facebook Live generates 10 times more comments than regular videos and people watch over 100 million hours of Facebook videos each day.

As tempting as those numbers are, it doesn’t mean you should start live streaming random videos for the sake of views. Live streaming can be nerve-racking and requires a lot of patience. If you want quality responses, you have to live stream quality videos. Here’s a list of do’s and don’ts for Facebook Live streaming.

DO a Test Video

Before going live, you’ll want to do a practice video. In your privacy settings, choose ‘Only Me’ to prevent your video from going public. Make sure the area you’re recording in is quiet and has great lighting. Check your surroundings and make sure you aren’t broadcasting anything you don’t want people to see. Make sure your internet connection is strong because the last thing you want is a laggy video. Once you’re satisfied with your video quality, choose ‘Public’ in your privacy settings and go live.

DON’T Randomly Start a Live Stream

Avoid posting a status stating you’re going live in 30 minutes. Give Facebook at least two hours to properly serve fans your message.

DO Promote Your Upcoming Stream

To get great viewership, schedule your live streams by creating events on your Facebook page or group. Not only does this build anticipation, it also allows people to set aside time to watch your stream. Be sure to send reminders up to 48 hours prior to your broadcast. Consider cross-promoting your event on other social platforms, emails, and newsletters.

DON’T Restrict Yourself to a Sit-and-Stay Live Stream

Avoid ONLY live streaming sit-and-stay videos. Sitting at a desk and simply talking to a camera can be boring for you and your viewers. This is a great opportunity to walk around your office or warehouse and give your audience a tour. Showcase your company’s culture. Is your company attending a cool event? Are you throwing an awesome BBQ? Make your audience part of the experience with a Facebook Live stream!

DO Allow Fans to Make Their Way to Your Stream

Your stream may start at 1 PM, but don’t start talking about your brand at that exact moment. Place an opening scene with your logo, a description of your live stream and/or a countdown clock at the beginning of your live stream. Try to go live at least 10 minutes prior to your scheduled time. This will allow fans to click on your live stream and await its start.

DON’T Go Off-Topic

It’s easy to go off topic when you have to constantly talk. Have a clear outline of what you’re going to discuss and stick with it. It’s alright to connect on a personal level with your audience, but it should never lead to discussing what you’re going to have for dinner tonight.

DO a Q&A

This is a great opportunity to interact with your audience. You won’t be able to answer all of their questions, but showcasing the effort to do so will score bonus points for your brand.

DON’T End the Video Without Considering the Latecomers

Never immediately abandon your video. Once a video ends, the live chat is still active. You may receive additional questions you can reply to. This is a great opportunity to thank your fans again and mention any upcoming events.

DO Have a Moderator

You or a member of your team should always monitor your live chat. Trolls are rampant on social media. The more people you have engaged with your Facebook Live stream, the likelihood of trolls finding your stream increases. Moderators should delete all spam posts and make sure the chat remains welcoming.


DON’T Have High Expectations

Your first stream may not be a hit. Don’t be discouraged and DO keep experimenting and learning. You’ll only get better.

What Facebook’s New Food Delivery Feature Means For Restaurant Brands

Facebook is making it easier for you to order food from your favorite restaurants through Facebook. The new feature is available on both the web platform and its mobile app. You will find the option to “Order Food” under the “Explore” navigation menu.

“We’ve been testing this since last year, and after responding to feedback and adding more partners, we’re rolling out everywhere in the US on iOS, Android and desktop,” Alex Himel, VP of Local at Facebook, stated in a post.

Facebook teamed up with existing food delivery services, including, Slice, ChowNow, Zuppler, DoorDash, GrubHub and EatStreet. When you select “Order Food,” locate the restaurant you would like to order from and hit “Start Order.” If the restaurant is in partnership with more than one of Facebook’s delivery partners, you’ll be able to choose between them. If you’re using this feature in the Facebook app, Facebook will launch an in-app browser so you don’t have to leave the Facebook app. Utilizing the feature on the web will direct you to one of the partnered delivery service sites to complete your order.

Users will also be able to read reviews from friends and customers before deciding to make a purchase. This is great exposure for restaurants that users aren’t familiar with. If a restaurant isn’t already partnered with a delivery service, this may provoke them to add this option to their marketing strategy. Small businesses can take advantage of this new feature by offering exclusive discount codes if a purchase is made through Facebook.

We can expect to see more restaurants advertising this feature similar to Yelp Badges. Only time will tell how many people will use the feature and if restaurants will see an increase in sales.

Benefits Of Offering Online Delivery

According to the National Restaurant Association, about one-third of all adults and more than 40% of millennials say being able to reach a restaurant online is an important factor when choosing to order. Sixty percent of adults say they’d take advantage of food delivery to their homes or offices if restaurants offered it.

Cowen chief analyst Andrew Charles stated, “All in, we forecast delivery to grow from $43 billion in 2017 to $76 billion in 2022, 12% annually over the next five years.”

According to GrubHub, restaurants saw a 50% increase in average monthly orders after using the service for a year. A GrubHub study showed that the convenience of customers filling out their own information online saved restaurant workers, who would normally be taking these orders over the phone, 2.5 hours of time for every 100 takeout orders.

Launching online ordering is easier than restaurant owners realize. There is no cost to sign up, technical support is included and the interface is user-friendly. Restaurants can easily incorporate promo codes or daily specials and have it automatically deducted from the total order.

With these benefits and more, implementing an online delivery service into your 2018 marketing strategy should strongly be considered. It may take time to get a delivery service up and running. With the potential to dramatically increase exposure and revenue, the investment is worth it.

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